Can my transaction be canceled or reversed?
No, we’re unable to cancel or reverse your transaction.
Even many advanced cryptocurrency users can recall an incident when they failed to double-check their transaction details and they accidentally sent funds to the wrong recipient, or sent the wrong amount. As unfortunate as it is, cryptocurrency transactions on the Bitcoin, Ethereum and other networks are designed to be irreversible and we have no control over them.
Knowing this, it’s extremely important to make sure your transaction details are correct before you pay.
Of course, if there is a problem with our system and we cannot fulfill your request, the money you paid will be fully refunded within 1-2 business days.